How to apply for warranty support
If you receive your order and find it has been damaged, please report this to us within 48 hours.
If you believe your product might be faulty, the first step is lodge a warranty request
online. Once we have received the warranty request, our technicians will get in contact with
you to proceed further.
Important Note: Australian Consumer Law.
This warranty is provided in addition to other rights and remedies held by a consumer at
law. Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are also entitled to have the goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not amount to a major failure.
Battery Warranties
Duramax Power Lithium Batteries 100Ah+ Gets a 5-year Pro- Rata warranty.
- 0-12 months from purchase date: full replacement or repaired.
- 13-24 months from purchase date: full replacement or repaired.
- 25-36 months from purchase date: full replacement or repaired.
- 37-48 months from purchase date: full replacement with 60% pro rata fee of RRP
- 49-60 months from purchase date: full replacement with 80% pro rata fee of RRP
Warranty Conditions:
- The warranty period is not renewed or extended as a result of a warranty repair or replacement
- The sales receipt for the product must be provided as a proof of purchase when a warranty claim is made
- The warranty is not transferable and is only offered to the original end user of the product
- The warranty only applies to products purchased through Duramax Power or authorized resellers
- To the extent that any conditions or warranty implied by law is excludable, such a condition or warranty is excluded.
Warranty Exclusions:
Warranty offered by Duramax Power is void if the defect or fault is caused by:
- Failure to follow proper installation, operation or maintenance of the product
- Inappropriate or improper use of product for purposes other than that for which it was designed
- Neglect, lack of care, poor handling or accidental damage
- Repairs, alterations or modifications performed by a third party without our explicit consent
- Tampering or alterations to the product markings or labelling
- Contamination of product by foreign material
- Incorrect charging, including overcharging and/or undercharging
- Use of batteries in golf buggies or mobile scooters
Warranty does not include:
- Labour costs
- Transit costs (if the product has to be sent back to us)
- Normal maintenance costs
- To the extent permitted by law, any damage to property, personal injury, direct or indirect loss, consequential losses or other expenses.
- Changes in the condition or operational qualities of the product, resulting from incorrect storage, fitment, application, maintenance, environmental factors, or other influences.
How to make a Warranty Claim:
If you believe your product is faulty or defective due to improper manufacturing or construction, please follow these steps to make a warranty claim:
- We will try to confirm whether the product is indeed faulty through simple testing, however you may be required to return the product to us at your cost for more advanced testing.
- Once the product has been confirmed to be faulty, we will repair or replace it under the terms of the relevant warranty. Fees may apply for pro rata warranties or transport costs to send a replaced or repaired product.
- In the event a product is deemed by our testing not to be faulty or, you have the choice to have the product returned at your cost.